1. No. Your artwork will be printed exactly as you designed and submitted it.  Be sure and check your spelling, layout, centering, etc. prior to submitting your order.  We assume that your design is submitted to us after  taking a lot of care and time to make it just right.  If we see a glaring problem, we will contact you prior to printing to verify this is what you want. We allow 24 hours for your response prior to placing into our production schedule.

2. We have set up our pricing utilizing ready to use stock clipart , saving you art and set up costs. However, we realize there are situations where our stock clipart will not work for your project. Our parent company, Lasting Impressions, Inc. would be happy to give you a quote on a custom design. The sky's the limit in this case.You will also have access to 1,000's of other garment style and products to choose from.

3. Your design will be the size you created it to be.  You can see the size of your design under the Properties area in the design window. Generally, full front and back designs are usually sized between 10" - 12" in width, but will need to be sized to fit on your smallest garment size (we will size your artwork to best fit on the smallest garment if we see that there will be a problem). Small left or right chest designs between 3 1/2" - 4" wide, small center chest designs approximately 6" wide. If you have other dimensions in mind, please note that in the "Notes" area.

4. Yes, you have 15 minutes to cancel your order after submitting . If you have a concern,please contact us ASAP. We will contact you for clarification if needed.

5. Yes, we accept purchase orders from legitimate organizations. Purchase orders must be submitted via US Mail or FAX. You must have an authorized signature on the order, and include that persons phone number for verification. The production process will be begin after the verification of the purchase order. If you are a business, your initial order must be paid for by credit card or check (upon approval). Purchase orders may be used for any subsequent orders.

6. No. The two methods of payment are through Google CheckOut and Purchase Orders.

7. Please visit our website at Schoolrockcafe.com to view over 1500 design templates.  You will not be able to change these designs yourself, as we do not have the design tool at this site, but we can customize any of the design according to your preferences.  Email us at schoolrockmail@schoolrockcafe.com with your request.

8. Yes, we would be happy to use your specific pantone color. We charge $25.00 per color for mixing. Please note your color choices in the "Notes" area.

9.We have made every effort to utilize brands that are common in the marketplace today. Please order the sizes you generally wear. 100% cotton will usually shrink slightly (approximately 3-5%), depending on how it is washed and dried. 50/50 poly/cotton blends will usually shrink very little. Decorated clothing is not returnable.

10. Your design will be exactly as you designed it (unless we contact you with concerns). It is your responsibility to proof your work before order submission - correct spelling, ink colors, placement, etc.

11. We require 10 business days to produce your order.  Please be sure and allow for the ground shipping time from Washington State.

12. Please feel free to contact us via email, phone or fax with any questions you may have. Our business hours are 9:00 - 5:00 PST.  Phone: 800.353.1255, info@zapashirt.com  Fax 360-658-0875

13. The screen printing process requires a screen to be created for each color in each design. Inks are then pressed through the screen in layers to create the exact likeness of your design on your garment.

14. The process you are thinking of is Heat Press Transfers. We print your design directly on your garment, color by color using a heat activated ink, which will stand up wash after wash after wash!

15. Screen printing prices are based on quantity, shirt color, imprint location(s), and the number of print locations. The total number of garments you order will make a big difference in the prices you are charged. The more garments you order, the less expensive they become. The color of garment is also important. Light colors are less expensive then dark colors, with white being the least expensive color. The number of print locations on a garment also increases the cost. A garment with a 2 location print will cost more then a garment with a 1 location print. Each ink color you add to your design will cost more to print. A 1 color, 1 location print on a white garment is the least expensive choice if price is an issue. The size of the design does not affect the price. A small chest design will cost the same to print as a large full front or back design.

16. Your order will be shipped via UPS Ground . Please let us know if you need faster shipping. Free shipping applies only to UPS Ground within the continental United States. We will estimate additional shipping cost for you if you live outside of this area.

17. We do not offer RUSH services at this time. We can, however, offer faster shipping options with 3 day UPS, 2 Day UPS and 1 day UPS.